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eSnipe Server Status
(Updated 19:05 PDT, August 23, 2008 -- all times in 24 hour format)
August 23 - three days without major problems
(Saturday 19:05 PDT) As a follow-up to our problems on Wednesday evening, we want to say that the last three days have been problem free. Our technical staff has put in major changes to our Rovatron bidding agent and we believe the large problems are now confirmed behind us. We are watching things closely and working on some small issues; about 40 out of 15,000 bids (1 in 375) are failing with "Unknown" result - we are still trying to determine if this is an eBay problem or our own new programming.
August 20 - eBay Bidding problems (evening)
(Wednesday 18:35 PDT) Starting at 17:15 PDT this evening, there were eSnipe bidding problems until 19:50 PDT. Some bids failed with "Missed Auction End", "eBay connect problem", "Execution Error" result messages. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted. We are installing right now major changes to our Rovatron bidding system to deal with these technical issues and minimize such failures.
August 17 - eBay Bidding problems (evening)
(Sunday 21:50 PDT) From 19:23 to 19:27 PDT this evening, there were eSnipe bidding problems. Some bids failed with "Missed Auction End", "eBay connect problem", "Execution Error" result messages. About 40% of our bids were impacted during the period. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted. We are actively working to minimize the impact of ongoing technical issues to minimize such failures.
August 3 - Minor eBay bidding glitches (daytime)
(Sunday 13:15 PDT) There are minor eBay bidding problems. A small number of random bids (under 30 for the day) have failed with "eBay connect problem". We believe eBay is having some minor server problems and it will eventually clear up. If you have an extremely important auction item ending today, you may wish to consider manual bidding. However, we want to emphasize the failure rate is very low.
July 29 - Minor eBay bidding glitches (daytime)
(Monday 15:15 PDT) From about 10:00 to 15:15 PDT today (and possibly continuing), there were minor eBay bidding problems. A small number of random bids (under 20 for the day) have failed with "eBay connect problem". We believe eBay is having some minor server problems and it will eventually clear up.
July 15 - eSnipe ISP Problem (afternoon)
(Tuesday - 15:05 PDT) - Between 14:47 and 14:53 PDT, one on eSnipe's main ISP locations had troubles reaching eBay. This caused a small number of bids to fail with the result "eBay Connection Problem". We apologize for this and do not expect further problems from the ISP. We will be issuing BidPoints credits to those users whose "could be" winning bids were not placed.
July 14 - eSnipe Bidding Problems (evening)
(Monday 19:25 PDT) From 18:16 to 18:58 PDT this evening, there were eSnipe bidding problems. Some bids failed with "Missed Auction End", "eBay connect problem", "Execution Error" result messages. About 40% of our bids were impacted during the period. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted. We are actively working to minimize the impact of ongoing technical issues to prevent such failures.
July 14 - eSnipe Bidding Problems (morning)
(Monday 09:10 PDT) From 07:27 to 07:59 PDT this morning there were eSnipe bidding problems. Some bids failed with "Missed Auction End", "eBay connect problem", "Execution Error" result messages. About 40% of our bids were impacted during the period. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted.
July 10 - eSnipe Bidding Problems (morning)
(Thursday 12:40 PDT) From 09:16 to 09:38 PDT this morning there were eSnipe bidding problems. Some bids failed with "Missed Auction End" and "eBay connect problem" result messages. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted.
June 28 - eSnipe Server Problems (morning)
(Saturday 10:25 PDT) From 06:00 to 06:31 PDT, and again from 08:52 to 09:20 PDT this morning there were eSnipe server problems. Some bids failed with "Missed Auction End" and "eBay connect problem" result messages. We apologize for any inconvenience this caused and will issue BidPoints to the customers who were impacted.
May 26 - eBay Connection Problems (afternoon)
(Monday 15:30 PDT) Starting around 15:02 and ending at 15:03, eBay experienced minor problems with their servers. This caused a small group of eSnipe bids to fail, and an "eBay connection problem" result message for some users. It appears eBay has resolved the issue and there is no reason to expect any further problems.
April 27 - eBay Connection Rovatron Problems (mid-day)
(Sunday - 15:10 PDT) eBay servers are sometimes responding very slow (longer than 20 seconds) or not responding at all. In a small number of cases, this has resulted in missed bids with result "eBay Connection Problem". The problem is impacting both of eSnipe's bidding sites, but we are watching the problem closely in case there is an obvious pattern that suggests we move bidding off one site or the other. 99% of our bids are executing normally, so we advise you do not change anything unless this is a "one of a kind" auction item.
March 31 - Bid Entry/Confirmation Troubles (late afternoon)
(Monday - 16:35 PDT) Starting at approximately 14:48 PDT, eBay made some changes that have caused a few eSnipe users to get errors while trying to schedule new bids on eSnipe. Most users are able to get the bid scheduled if they try a second time. There are also a small number of bids which ARE being placed, but we are not able to confirm the winner. Users who get this result on eSnipe should check the eBay page directly to see the outcome of the bid. Our technical staff is working on a resolution to the problems at this time.
March 17 - eBay Connection Problem (Evening)
(Monday - 18:15 PDT) Between 18:09 and 18:12 PDT, eSnipe had troubles reaching eBay from one of our servers which caused a small number of bids to be missed with "eBay Connect Problem". The problem was caught quickly and bids routed to an alternate server. We do not anticipate further problems and will be issuing BidPoints to the users impacted.
March 7 - Prepared for Time Zone Change
(Friday - 14:45 PST) This is just a note to let everyone know that we are aware of the time zone change coming at 02:00 this Sunday morning. We will have our technical staff on duty during the hours before and after in case there are any problems with the switchover. There has not been any issues with eBay during these changes in a couple of years, but if you have a special auction that ends between 01:00 PST and 03:00 PDT, it might not be a bad idea to place a manual bid ahead of time, just in case. Normally, any issues that do arise only impact the bids during the hour before and after the change.
March 6 - eSnipe ISP Problem (evening)
(Thursday - 18:55 PST) - Between 18:42 and 18:47, one on eSnipe's main ISP locations had troubles reaching eBay. This caused a number of bids to fail with the result "eBay Connection Problem". We apologize for this and do not expect further problems from the ISP. We will be issuing BidPoints to users who did not have their "could be" winning bids placed.
February 6 - PayPal e-check Payment Problem
(Wednesday 13:35 PST) It has come to our attention that there was a problem last week where PayPal funded e-check payments were not properly posted to eSnipe accounts when PayPal cleared the funds. We are looking into this further and ask that any customer who's payment has not been posted, contact our support staff for assistance. Please make sure and provide your current PayPal address.
December 21 - eBay Server Problems (evening)
(Friday - 15:45 PST - UPDATED 16:00) Between 15:33 and 15:55 PST, eBay had some type of intermittent problem loading pages, giving an internal eBay page error "Page Cannot be Displayed". This caused users to receive errors while entering bids as well as some bids to fail to execute with the result "eBay Connection Problem". eBay has not yet posted anything about this to their System Announcements page but appears to have resolved the issue.
December 4 - eBay Sign In Page Problem (evening)
(Tuesday - 19:15 PST) Between 19:09 and 19:11 PST, eBay experienced problems with their login servers. This caused a group of eSnipe bids to fail with the "eBay Connection Problem" result. It appears eBay has resolved this problem and there is no reason to expect further incident.
November 29 - eBay clock issue
(Thursday - 16:35 PST) Starting sometime after 02:00 PST, one of eBay's servers began giving eSnipe the wrong end time on a small number of auctions. The end time of the auction is off by exactly 1 hour. We have put in a work around for this but some bids that ended today, before the fix, ended with the result "Missed Auction End".
November 27 - eBay Connection Problems (evening)
(Tuesday - last updated 18:55 PST) Between 17:20 and 18:52 PST, one of eSnipe's main ISP locations had several short outages (a couple minutes each) during which time a small number of bids failed with the result "eBay Connection Problems". We apologize for any inconvenience this caused and have issued BidPoint bonuses to the users who were impacted.
November 3 - eBay Site Problem (morning)
(Saturday - 09:10 PDT) Between 08:08 PDT and 09:00 PDT, eBay was experiencing intermittent problems which impacted only auctions items beginning with #17016. eBay was giving an internal error page that indicated a system connection error had occurred and implied that the item number in question was invalid. We manually tested this and got the same results, intermittently, while manually accessing eBay pages directly. This would have impacted eSnipe users while trying to enter new bids on these items, as well as users who had bids scheduled on some of these items. The results for the few bids that were missed due to this problem were "eBay Connection Problem".
eBay confirms there was a problem on their System Announcements page.
November 1 - Prepared for Time Zone Change
(Thursday - 14:55 PDT) This is just a note to let everyone know that we are aware of the time zone change coming at 02:00 this Sunday morning. We will have our technical staff on duty during the hours before and after in case there are any problems with the switchover. There has not been any issues with eBay during these changes in a couple of years, but if you have a special auction that ends between 01:00 PDT and 03:00 PST, it might not be a bad idea to place a manual bid ahead of time, just in case. Normally, any issues that do arise only impact the bids during the hour before and after the change.
Current Bidding Forecast
Updated August 23, 2008 at 19:10 PDT
eSnipe had some large-scale problems bidding with eBay for several hours on August 20;
we put in major programming changes to our Rovatron bidding system to respond to these problems.
As of August 23, we declare that the problems are behind us.
eSnipe will update this Current Bidding Forecast if there is a significant change in the medium-term trend (next 3 to 7 days).
Thank you.
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